Published: 1.2.2025
Last Updated: 1.2.2025
Version 1.0

On the website twinflameslovenija.si (hereinafter referred to as the provider), personal data is handled in accordance with the Personal Data Protection Act, the General Data Protection Regulation (GDPR), and internal regulations that govern the processing of personal data, procedures, and measures for their protection, as well as responsibilities and supervision in their processing. With this statement, the provider sets the policy for collecting, using, and protecting the personal data of users of the provider’s services.

Definition of terms:
Personal data – Any information relating to an individual, regardless of the form in which it is expressed.
Individual – A specific or identifiable natural person to whom the personal data relates.
Contractual processor – A natural or legal person who processes personal data on behalf of and for the account of the personal data controller.
Personal data user – A natural or legal person or other public or private sector entity to whom personal data is disclosed or forwarded.
Personal data controller – A natural or legal person or other entity in the public or private sector who alone or jointly determines the purposes and means of processing personal data, or a person designated by law that also determines the purposes and means of processing.
Individual’s consent – A voluntary declaration of an individual’s will that allows their personal data to be processed for a specific purpose, given based on the information that must be provided by the controller under this law; the consent can be written, oral, or another suitable form of individual consent.
Anonymization – A modification of personal data such that it can no longer be associated with an individual or can only be associated with disproportionate efforts, costs, or time expenditure.

What data do we collect?
When using the contact form or registering on our website for service use, we may collect the following personal data:
– Name and surname
– Address (Street, house number, city, and country)
– Email address
– Phone number
– IP address

How do we use personal data?
We use personal data to provide services and comply with applicable laws that we, as a company registered in Slovenia, must adhere to. Your personal data may be used for marketing and notifications purposes, but only if you have explicitly and unequivocally agreed to it in advance.

For what purposes can we use personal data?
Personal data can be used for the following purposes:
– Performing our services
– Communication in case of using the contact form
– Providing support
– Detecting, preventing, and resolving technical issues

Consent for personal data collection
The user permits the processing of personal data necessary for the functioning of services upon ordering or through other clear consent.
The user allows the provider to:
– Establish, collect, maintain, use, process, and store the user’s personal data in personal data collections.
– Perform direct marketing activities with prior consent.
– Declares being aware that they can request the provider at any time to stop using personal data for direct marketing purposes.
All three points also apply accordingly to dealings with legal entities.

Retention of additions
The provider will retain your personal data only for the time strictly necessary and defined in accordance with the privacy policy. We retain and use personal data only to the extent needed to meet our legal obligations (e.g., when we must keep your personal data for compliance with applicable laws), resolve disputes, and enforce our legal provisions and conditions.
The provider will also retain usage data for internal analysis. Usage data is generally kept for a shorter period unless such data is used to improve security or enhance the functioning of our services, or we are legally required to keep such data for a longer period.

Data Transfer
Your data, including personal data, may be transferred to and stored on computers located outside your country, province, or region where different legal systems and regulations may apply compared to your country.
Your consent to this privacy policy, followed by the submission of such data, constitutes your agreement to such data transfer.
The provider will take all necessary measures to ensure that your data is handled securely and in accordance with the provisions of this privacy policy, without transferring personal data to third parties or another country unless appropriate controls are in place, including the protection of all personal data and other personal information.

Personal Data Protection Measures
The provider is committed to protecting the personal data of natural persons as well as legal entities received via its website, application, or service. To prevent unauthorized access to, disclosure of, accuracy maintenance, integrity retention, and appropriate processing of these data, the provider uses appropriate technical and organizational procedures to secure personal data, regulated by the provider’s policy and in accordance with the Personal Data Protection Act.

Right to Rectify Personal Data
A user whose personal data we process and store has the right to rectify their personal data.
If the user is unable or unwilling to do so themselves, they can send us an email with the subject line “Correction of Personal Data.”

Right to Erase Personal Data
To delete personal data processed by the provider, visit your profile or send us an email through the contact form on the site. Deletion of personal data is possible only in cases where such data is stored (e.g., you are our subscriber or have contacted us). Analytical data is anonymized and is not considered personal data. Data is retained for limited periods in some cases if required for legitimate business or legal purposes.
Such data is retained for the following purposes:
– Security, fraud prevention, and abuse prevention
– Financial records
– Compliance with legal or regulatory requirements
If you encounter difficulties logging into the user system or prefer not to, you can send us an email with the subject line “Deletion of Personal Data.”

Right to Data Portability
Every user whose personal data is processed by the provider has the right to transfer their personal data to another provider.
If you wish to transfer your personal data, send us a message, and within 72 hours, you will receive a complete copy of the personal data we store, allowing you to transfer your data to another provider.

Tracking and Cookies
The provider uses cookies on its websites, applications, and services that are essential for the operation of the websites, applications, and other services. Through cookies, the provider collects visit analytics, which does not include personal data. Visit data is anonymized so that it cannot be connected to a specific person or personal data. Cookies are transferred to the user’s device only when explicit consent has been given, except in cases where cookies are essential for website operation.

Usage Data
We may also collect data on how you access and use the service (Usage Data). Usage Data may include information about your IP address, browser type, browser version, details of the pages of our services you visit, the time and date of your visit, the duration of your visit, unique device identifiers, and other diagnostic information.

Visit Analytics
For the analysis of website, application, and service visits, we may use third-party solutions.

Google Analytics:
This is a web application for analyzing website visits, visitor behavior on websites, applications, or other provider services. It allows insights into visitor behavior, number of page interactions, visit duration, details about visitor hardware and software, language, and their geographic location. The data does not include personal information and is stored in an anonymized form. The application is owned by Google LLC.
For more information about the Google LLC Privacy Policy, visit: [https://policies.google.com/privacy?hl=sl](https://policies.google.com/privacy?hl=sl)

Targeted Advertising
The provider uses remarketing services to advertise its services on third-party websites after you have visited our website. The provider, together with third parties, uses cookies for informing, optimizing, and displaying ads based on your previous visits to our site.
Google Ads (AdWords)
The Google AdWords remarketing service is provided by Google LLC.
To opt out of web analytics for the purposes of displaying ads or customizing ads on the Google Ads display network, visit the settings page: [http://www.google.com/settings/ads](http://www.google.com/settings/ads).
Google recommends installing the opt-out plugin: [https://tools.google.com/dlpage/gaoptout](https://tools.google.com/dlpage/gaoptout) for your web browser. The plugin allows users to prevent their data from being collected and used by Google Analytics.
For more information about privacy and practices by Google LLC, visit Google’s Privacy Policy: [https://policies.google.com/privacy?hl=sl](https://policies.google.com/privacy?hl=sl).

Children’s Privacy
Our services are not intended for individuals under the age of 13 (children).
The provider does not knowingly collect any personal data from individuals under the age of 13. If you are a parent or guardian and you are aware that your child has provided personal data to us, please notify us immediately. If we discover that we are processing the personal data of children without clear consent from their parents or guardians, we will take appropriate steps to delete such data from our servers.

Links to Other Websites
Our services may contain links to websites not operated by us. If you click on such a link, you will be directed to a third-party website. We encourage you to carefully review the privacy policy of every website you visit.

Changes to the Privacy Policy
The provider may update its Privacy Policy.
We recommend that you periodically check the privacy policy on this page for any changes. All changes to the privacy policy take effect on the day they are published on this page.